At OzPOS, we provide both software services and hardware solutions designed for restaurants and hospitality businesses. Because our products include software licenses, POS hardware, and pre-order items, our policy is designed to be clear, fair, and transparent.
Returns (Hardware Products)
- Eligible timeframe: Items must be returned within 30 days of purchase.
- Condition: Returned items must be in their original packaging and unused, unless faulty.
- Exclusions: After 30 days, returns cannot be accepted, as hardware may have been put to significant use.
- Process: To start a return, please email support@ozpos.net.au with your order number and details.
Refunds
- Regular priced hardware items may be refunded once inspected and approved.
- Sale or clearance items are non-refundable.
- Refunds will be processed back to your original payment method after the return is confirmed.
- Shipping costs are non-refundable.
Pre-Order Items
- Pre-order items (such as POS terminals, printers, or accessories) are generally dispatched within 2 weeks.
- In some cases, delivery may take longer depending on supplier stock availability.
- Customers will be notified if delays occur beyond the estimated timeframe.
Software Use Policy
- Our OzPOS software and SaaS subscriptions are provided “as is”, without warranties or guarantees of uninterrupted service.
- Subscription fees, once charged, are non-refundable, except where required by law.
- By using OzPOS software, you acknowledge that we are not liable for business interruptions, data loss, or indirect damages arising from system use.
How to Initiate a Return or Refund
To request a return, refund, or pre-order update, please contact us at:
support@ozpos.net.au
Please include your business name, invoice number, and product details for faster processing.
