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1. Australian Consumer Law
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
2. Conditions of Sale
OzPOS provides both:
- Hardware (sold goods), and
- Software, installation & technical services (professional services)
These components are priced and invoiced separately.
- A hardware refund may only be considered when:
- Items are returned in original condition (no physical damage)
- All packaging, cables, chargers, and accessories are returned
- Hardware is received back at our warehouse before refund processing
3. Non-Refundable Professional Services
Once delivered, the following services are not refundable:
• Installation fees
• On-site or remote configuration and system setup
• Training and onboarding
• Cabling, networking & local environment setup
• Software subscription fees already used or activated
These services are considered consumed upon delivery.
4. Requirements for Integrated EFTPOS & Network Systems
For integrated payments (Linkly or third-party devices), the customer is responsible for maintaining:
• Stable, high-speed internet
• Proper cabling and secure power
• Firewall/network access for certified payment ports
• Business-grade Wi-Fi or LAN reliability
If a system issue is caused by the customer’s network environment, this does not constitute a major product fault.
Integrated payments can be temporarily switched to non-integrated mode if required.
5. When Refunds Apply
A refund may apply if:
- The hardware is faulty in a way that is not related to customer environment
- The fault is major and prevents intended and expected use
- The fault cannot be resolved within a reasonable timeframe
6. Deductions for Returns
If a cancellation is requested for reasons unrelated to a hardware or software fault, OzPOS reserves the right to deduct:
• Any previously delivered installation/on-site service fees
• Shipping & logistics costs
• Damage or missing components
• Subscription periods already used
Refunds are processed within 14 business days after return inspection.
Clause: Third-Party Integrated EFTPOS (Linkly & Other Payment Providers)
Some OzPOS plans include integrated EFTPOS support via Linkly or other third-party payment gateway providers. Integrated EFTPOS functionality relies on multiple factors outside of OzPOS’s direct control, including:
• Customer internet connection quality and network stability
• Local cabling and electrical infrastructure
• Third-party payment provider systems, APIs, and uptime
• External device hardware, firmware, and maintenance
• Customer-managed firewalls, routers, and IT environments
Accordingly:
Integrated EFTPOS features are provided “as-is” and without any guarantee, warranty, or assurance of continuous operation or performance. While OzPOS will provide reasonable assistance during setup and troubleshooting, OzPOS is not liable for failures, delays, or interruptions caused by external networks, third-party services, or environmental conditions at the customer’s premises.
Where integrated payments are impacted, OzPOS will offer non-integrated payment mode as an acceptable and fully functional alternative for continued business operation.
Any refund request directly related to third-party integration issues may be declined, unless the fault is proven to originate solely from OzPOS hardware or software (and not from any third-party dependency or the customer’s environment).
