At OzPOS, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, software, apps, and services.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
- Name, business name, email address, phone number
- Billing details, payment information
- Account login details
b) Business Information
- Restaurant or business address, logo, branding details
- Menu items, pricing, orders, and sales reports
- Staff and vendor details added to the system
c) Usage Information
- How you use our website, apps, and POS software
- Device details (IP address, browser type, operating system)
- Analytics data to help us improve our services
d) Customer Data (End-Users)
When your customers place orders via OzPOS (online ordering, dine-in, takeaway), we may process:
- Customer name, contact details, delivery address
- Order history and payment method (processed via secure third-party providers)
2. How We Use Your Information
We use the information collected to:
- Provide and maintain the OzPOS platform (POS software, apps, ordering, vendor dashboards)
- Deliver hardware and software services you have purchased
- Process payments and manage subscriptions
- Provide customer support and technical assistance
- Send service updates, invoices, or important account information
- Improve and optimise our platform (performance, security, and features)
- Comply with legal and regulatory obligations
3. Sharing of Information
We do not sell your personal information. We may share your data only in these circumstances:
- Service Providers: Payment processors (e.g., Stripe, Tyro, Zeller), hosting providers (AWS), and delivery partners required to run OzPOS.
- Vendors & Merchants: If you are a customer ordering food, your details may be shared with the vendor/restaurant to fulfill your order.
- Legal Requirements: If required by law, court order, or government regulation.
4. Data Security
- We implement industry-standard encryption, firewalls, and secure access controls to protect your information.
- Our software is hosted on secure cloud infrastructure (AWS).
- While we take strong measures, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Cookies & Analytics
- Our website may use cookies to improve user experience, track sessions, and provide analytics.
- Third-party analytics tools (such as Google Analytics) may also be used to understand how our services are being used.
- You can disable cookies in your browser, but this may affect the functionality of the platform.
6. Data Retention
- We retain business and personal data for as long as you maintain an active account with OzPOS.
- Customer order data may be retained for compliance and reporting purposes.
- If you cancel your subscription, we may retain limited records as required by law.
7. Access & Control
- You may request a copy of the personal information we hold about you.
- You can request corrections or updates to inaccurate details.
- You may also request deletion of your account and associated data (subject to legal and financial record-keeping obligations).
8. Children’s Privacy
OzPOS does not knowingly collect personal information from children under 16. If we become aware of such data, it will be deleted.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the “Last Updated” date. Continued use of our services after changes indicates acceptance.
10. Contact Us
If you have questions about this Privacy Policy, or if you wish to request access, correction, or deletion of your data, please contact us:
support@ozpos.net.au
(02) 7251 9712
Level 8, 25 Restwell Street, Bankstown NSW 2200, Australia
